Refund and Return Policy – Rosleela
At Rosleela, we strive to provide high-quality lifestyle products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns & Refunds
- Products must be returned within [X] days of purchase.
- Items must be unused, in original packaging, and in resalable condition.
- Perfumes, beverages, and jewelry can only be returned if they are defective, damaged, or incorrect.
2. Non-Returnable Items
- Products that have been used or tampered with.
- Items without original packaging or missing accessories.
- Perishable items (such as beverages) unless they arrive damaged or expired.
3. Return Process
- Contact our support team at rosleela@gmail.com or call +91 84487 38669 to initiate a return.
- Provide order details and reason for return.
- Once approved, ship the product back to our designated address. Return shipping costs may apply.
4. Refund Process
- Upon receiving and inspecting the returned product, we will process your refund within [X] business days.
- Refunds will be issued via the original payment method. Processing times may vary depending on your bank.
5. Exchange Policy
- If you received a defective or incorrect product, we will offer a free replacement or exchange.
- Exchanges are subject to product availability.
6. Late or Missing Refunds
- If you haven’t received your refund, check with your bank or payment provider.
- If the issue persists, contact us at rosleela@gmail.com for assistance.
7. Cancellation Policy
- Orders can be canceled within [X] hours of placement. Once shipped, cancellation is not possible.
8. Contact Us
- For any refund or return inquiries, reach out to us at rosleela@gmail.com or call +91 84487 38669.