ROSLEELA is not responsible for any damage after the delivery of the products.
An unboxing video is mandatory with the original packaging in case of claims on missing items/leakage/breakage or damage / incorrect product, which has to be made.
In case of a refund to be claimed, kindly write to us at rosleea24@gmail.com or call us at +91-9666216366 with the necessary images and videos related to your claim with the subject line “Refund For ”.
In case of a package being tampered/damaged / defective, kindly refuse to accept the package from the delivery partner on the spot.
Contact the customer care team to write us at rosleea24@gmail.com.if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 5-7 working days.
A claim for refund should be made within 48 hours of order delivery with the aforementioned details.
If accepted, your refund may take up to 10 days to be credited from the day of refund acceptance by ROSLEELA.
ROSLEELA will provide all the details with relevant screenshots, along with the transaction id once the refund is initiated.
Return Policy
In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund/exchange can be initiated after a thorough verification of the refund policy.
The customer should contact our customer care within 24-48 hours in the event they receive a damaged/broken/ leaked product
FAQ’s
Q.1 After acceptance of cancellation/refund, how long would it take to receive back my funds?
A. Refunds for paid orders shall be credited to the original payment account within 10 days of cancellation acceptance.In case of a COD order, a refund shall be issued to the bank account shared with the customer support team by the customer within 4-7 working days of cancellation acceptance. ROSLEELA will provide all the details with relevant screenshots along with the transaction id, once the refund is initiated.
Q.2 Does the policy cover opened/used products?
A. No, the policy does not cover products that have been opened/used. The policy only covers orders having leakage/broken, or missing items.